Guidelines on cancellations, refund eligibility, and service terms.
Effective Date: 10 August 2026
This Refund and Cancellation Policy applies to payments made by vendors and service providers to WePlan, operated by WePlan Event Marketplace Private Limited, for paid subscriptions, featured listings, promotional placements, advertising services, and other vendor-related services offered through the WePlan platform.
WePlan does not collect payments from customers for bookings or purchases made with vendors. Each vendor remains independently responsible for its own customer transactions, cancellations, and refunds.
Vendor subscription fees provide access to the features and services included in the selected subscription plan.
Vendors may request cancellation of a subscription at any time. Cancellation will prevent future renewal charges where recurring billing applies. The subscription and its included features will remain available until the end of the current paid billing period, unless otherwise stated.
Subscription fees are generally non-refundable once the subscription has been activated and the vendor has received access to the applicable paid features.
A refund may be considered if:
Payments for featured listings, sponsored placements, advertising, or other promotional services may be refunded if the vendor cancels the service before the promotion has been scheduled, published, or activated.
Once a featured listing, sponsored placement, advertising campaign, or promotional service has commenced, the associated payment is non-refundable.
A full or proportionate refund may be issued if WePlan:
WePlan does not guarantee any specific number of enquiries, bookings, leads, sales, impressions, clicks, or business results from featured or promotional services. Lack of expected commercial results does not qualify for a refund.
Eligible refund requests should be submitted within seven calendar days of the relevant payment or billing issue.
Requests submitted after this period may still be considered where:
Submitting a refund request does not guarantee approval. Each request will be reviewed based on the transaction record, service usage, activation status, and circumstances of the request.
To request a refund, the vendor must contact WePlan at contact@weplan.com.pk and provide the following information:
WePlan may request additional information to verify the transaction and prevent fraudulent or unauthorized refund claims.
WePlan will normally review a complete refund request within seven business days.
If approved, the refund will be initiated through the original payment method used for the transaction. WePlan will not normally issue a cash refund or transfer a refund to a different account.
After initiation, the refund may take approximately 10 to 30 business days to appear in the vendor's account, depending on the payment gateway, bank, card issuer, or financial institution. Processing times outside WePlan's control may vary.
Payment gateway charges, bank charges, taxes, or other transaction costs may be non-refundable where they have already been deducted and cannot be recovered by WePlan, except where the refund results from an error attributable to WePlan or where applicable law requires otherwise.
Verified duplicate payments will be refunded in full.
A vendor who believes that a payment was unauthorized should notify WePlan and the relevant bank or payment provider immediately. WePlan may suspend access to the related paid services while the transaction is investigated.
Refunds relating to suspected fraud, unauthorized payments, or chargebacks will be handled in coordination with the relevant payment gateway or financial institution.
No refund will be provided where a vendor's account or paid service is suspended or terminated because of:
If WePlan terminates a paid service without fault by the vendor, the vendor may receive a proportionate refund for the unused portion of the service.
Vendors may upgrade their subscription by paying the applicable additional amount.
Downgrades will normally take effect from the next billing cycle. No refund or account credit will be issued for unused features during the current billing period unless WePlan expressly agrees otherwise.
WePlan may update this Policy when its services, payment arrangements, or legal requirements change. Any revised Policy will be published on the WePlan website with an updated effective date.
Changes will not unfairly affect an eligible refund request submitted before the revised Policy became effective.
For refund, cancellation, or billing enquiries, please contact:
WePlan Event Marketplace Private Limited
Email: contact@weplan.com.pk
Website: https://weplan.com.pk
